With Job Well Done (JWD) we collect a lot of information that measure technicians and installers capture in the field. One of the most important pieces of information JWD captures is the customer signature digitally from the tech’s mobile device.
Whether the countertops are ready to be installed because the measure tech had finished measuring, or the installers just put in the countertops, a customer’s digital signature can serve as proof that the job was completed.
In addition to knowing the job was completed, big box stores like Home Depot and Lowe’s, requires customer survey scores to be signed off on. Allowing a customer to sign off quickly after a job has been completed, can allow a customer to deliver their satisfaction scores when it is top of mind.
How do you currently capture your customer’s signatures?