Author Archives: Ryan Olson

New features available for Job Well Done

Job Well Done — an industry leading field services software solution that streamlines communication between the field and the office — added several new features to make the lives of your workers and customers easier. Any of this sound familiar? We’re a … Read More

Texting your customers

Improve customer experience with Job Well Done with the click of a button! In Job Well Done, a user can click a button that automatically sends a text to the customer they will be visiting. No longer leave your customers … Read More

Job Well Done on Moraware StoneTalk

Hi everyone! A couple months ago Dan O’Keefe and I were fortunate enough to be on the StoneTalk Podcast with Moraware’s Patrick Foley. http://www.stonetalk.org/st41-ryan-olson-and-dan-okeefe We discuss a few different topics The value of helping field workers get targeted information Making … Read More

Time Stamping

A common issue many fabrications shops face is understanding how much time their templaters and installers spend on the job site.   The reasons for wanting to understand this information ranges from shop to shop. Some companies are looking to … Read More

Better way to handle issues

Is this your company….? Templaters are on site and find out the cabinets aren’t installed or aren’t level. Maybe another trade was in the kitchen and your templater couldn’t get their work done. Perhaps your installer has broken a piece … Read More

Capture the customer signature on mobile device

With Job Well Done (JWD) we collect a lot of information that measure technicians and installers capture in the field. One of the most important pieces of information JWD captures is the customer signature digitally from the tech’s mobile device. … Read More